Frequently Asked Questions

Why choose TruXpressions?

Our goal is to cater to your every need. We carry everything from Fine Lingerie, Sexy Lingerie, Bridal Lingerie, Plus Size Lingerie, Bras, Stockings, Shoes, Panties and so much more. We also carry Sexy and seductive costumes and Adult Novelties, from timid to wild, we have it all! Our aim is to please every taste and fantasy and surprise you with a magnificent selection of sexy erotic and sensual merchandise for your body, shape and your size.

Toll Free Number Since we have so many options, you may have some questions. We are here to help you, and we have a toll free number so you can reach our Friendly Customer Service Team. We hope you will take advantage of our customer support at 866-935-2398.

110% Low Price Guarantee- TruXpressions will beat any competitor’s* online retailer's list price. We are confident we have the lowest prices on the Internet. We always promise to offer our valued customers the lowest price possible, which is why we offer a 110% low price guarantee. TruXpressions understands the need to provide our products at a good price, combined with value to the customer. We aim to be the best source for lingerie and romantic gifts. We want our customers to get the best price possible, so we have a guarantee. In addition, we ship and process all of our items immediately.

TruXpressions Low Price Guarantee
TruXpressions will beat any comparable* online retailer's list price. If you find the list price for an identical item lower than TruXpressions price, we will refund you 110% of the price difference. Unfortunately, this price guarantee does not apply to sales, clearance items, or other promotional offers, only regularly priced items.

* Competitor’s online retailers must have the same exact product, pricing in US dollars, have the item in stock and ready to ship and be located within the USA. Please note, many websites that compete on price do not carry inventory and, therefore, must rely on a third party to fill their orders. These companies are not considered to be comparable as TruXpressions stocks all lingerie appearing on our website so that we process and ship your order immediately. How to receive refund: To receive a refund, provide the following within 30 days of purchase: * the complete URL (web address) link to the lower priced item, * your name, address, phone number, email address, and order number

How to receive refund:
To receive a refund, provide the following within 30 days of purchase:

* the complete URL (web address) link to the lower priced item,
* your name, address, phone number, email address, and order number

TruXpressions will confirm the lower price by visiting the URL link provided. We will calculate the list price difference and credit the credit card provided at the time of order 110% of the price difference.

Due to the manufactures strict return policy. All Leather Lingerie, Leather Bustiers, Leather Corsets, Leather Thongs and Leather Accessories will only be exchanged for a diffrent size of the the same style and No cash or credit refunds will be given*

Privacy and Security
We understand that many consumers are concerned about Internet security. TruExpressions’ employs an industry-leading security company to store sensitive information and protect it over the Internet. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through electronic processing networks. We assure your security by upholding the following standards:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy (http://www.authorize.net/company/privacy).

Privacy Policy
Protecting your personal information is important to us. We promise never to sell, lend, give out, or otherwise publish your personal information to any third party without your consent.

When will I receive my order?

Order Confirmation
After submitting your order, you will receive via e-mail a copy of the order you submitted to confirm that your order was successfully transmitted. Because this will be the only acknowledgement that you receive when ordering online, it is important that you accurately provide your e-mail address. While we make every effort to have all merchandise in stock, there may be times when we are out of stock. Our shipping policy for out of stock merchandise is 4-14 days from time of order depending upon availability from the manufacturer. You will be notified by email of any backorders. Please note, due to spam protection measures by AOL, Hotmail and other popular email programs, emails may not reach the customer. Please call if you have any questions or have not received an order confirmation.

Delivery
Most orders are processed and shipped within 48 hours. Depending upon the delivery service selected, domestic shipments can take 1-4 days to be delivered. International shipments can take 4-14 days depending upon location.

How much is shipping?

Regular shipping is free with purchases of $70.00 or more, other shipping options are available:

STANDARD SHIPPING RATES: UNITED STATES, US TERRITORIES, AND APO

EXPRESS DOMESTIC SHIPPING OPTIONS

USPS or FedEx is used at our discretion for all express orders. Orders received by 4:00 PM EST time will ship out on the same business day excluding Holidays. Express orders will be received in the next business day and you will receive detailed tracking information via e-mail provided you include an e-mail address with your order.

NEXT BUSINESS DAY EXPRESS SHIPPING RATES (United States Only)

2 BUSINESS DAY EXPRESS SHIPPING RATES (United States Only)

Check, Money Order, or Paypal?

TruXpressions does not accept Paypal or checks.  We do accept Visa, MasterCard, American Express and Discover Card.  It does not matter if the card is Debit or Credit.

Billing address?  What is this?  Are you going to send me a bill?

No, but this step is important. Your billing address needs to match the address shown on your credit card statement. This is a security measure we use for protection against fraud. Any fraudulent activity on TruXpressions.com is documented and reported to law enforcement.

How Can I Earn Free Shipping?

If you are in the United States and your retail order is at least $70.00, you will receive FREE PRIORITY SHIPPING!

How soon will my order ship?

We ship as we receive your order. With the exception of Weekends and shipping holidays, we ship all orders before 4pm EST. All orders placed after 4pm EST will be shipped 10am EST.

Return Policy

Most items purchased from TruXpressions may be exchanged or returned within 20 business days from the date order is shipped. The merchandise must be in new condition, with all tags attached, and in its original packaging. We cannot accept returns of soiled items, nor prepackaged items that have been opened.

Due to the manufactures strict return policy. All Leather Lingerie, Leather Bustiers, Leather Corsets, Leather Thongs and Leather Accessories will only be exchanged for a diffrent size of the the same style and No cash or credit refunds will be given*

Out of Stock Merchandise

Our shipping policy for out of stock merchandise is 4-14 days from time of order depending upon availability from the manufacturer. Returns will not be accepted without a valid RA # on the outside of the package and this return form within the package. Please make a copy of the return form for your records. Customers are responsible for return shipping charges. We recommend returns be sent either insured or with delivery confirmation. Credits will be issued within 14 days of receipt of item(s).

Holiday Return Policy

We understand that an extended Return Policy is required for Christmas and Valentine's Day, traditional gift giving holidays. Items purchased, therefore, from November 1st through December 24th may be returned up to 15 days after Christmas Day. Similarly, items purchased from January 1st through February 13th may be returned up to 15 days after Valentine's Day. All other terms for returns apply.

What is your Halloween Return Policy?

No refunds will be given on costume/shoe orders placed between October 1st and October 31st. All exchanges must be received by October 15th. After October 15th costume/shoe orders will not be issued a refund or exchange and will be refused.

What if the item I purchased does not fit?

If you are not happy with your item, you are welcome to return or exchange it. All returns must include their original packaging and tags. You are responsible for getting your unwanted items back to us, but TruXpressions will pay the shipping cost for one exchange per order. For the courtesy of our other shoppers, please try on all items over your intimate apparel.

Due to the manufactures strict return policy. All Leather Lingerie, Leather Bustiers, Leather Corsets, Leather Thongs and Leather Accessories will only be exchanged for a diffrent size of the the same style and No cash or credit refunds will be given*

What if I do not like the item I purchased?

If you unhappy with your selection, you are welcome to exchange or return your purchased item(s).  For the courtesy of our other shoppers, please try on all items over your intimate apparel.  All returns must include their original packaging and tags.  You are responsible for getting your unwanted items back to us, but TruXpressions will pay the shipping cost for one exchange per order.

Can you send me a catalog?

We do not send out a catalogue. Our merchandise changes frequently, so currently, we are only on the internet.

How can I receive my exchange faster?

All exchanges are processed the day they are received back and shipped before 4pm EST. If you are unable to wait, you may want to place an additional order for the item you need and then returning the item you want to exchange the same day. We will then issue a refund for the original item once it is returned. If you do this, please call to avoid the extra shipping charge; remember, it is our aim to assist you as best as we can! You may contact our Customer Service Team by calling 1-866-935-2398 or emailing us at returns@truxpressions.com

How Do I care for my leather or Vinyl?

Leather Care

Due to the manufactures strict return policy. All Leather Lingerie, Leather Bustiers, Leather Corsets, Leather Thongs and Leather Accessories will only be exchanged for a diffrent size of the the same style and No cash or credit refunds will be given*

• Store your leather garment in a well ventilated area out of the garment bag
• Allow a wet or damp garment to air dry away from any heat source
• Remove small stains as soon as possible with a cleaner like saddle soap
• Polish with a good quality leather polish
• Use professional drycleaners for more serious stains

Vinyl  Care

• It is recommended that Vinyl garments be stored in a garment bag away from other clothing
• Hand wash in warm water with a small amount of liquid detergent
• Wash both the inside and outside of the garment, rinse thoroughly in cool water
• Hang to dry inside out then turn to let Vinyl side dry
• Polishing can be done with small amounts of silicone spray
• Different colors of Vinyl should be washed and stored separately as dark colors can bleed onto lighter ones.

Lingerie Terms

Bustier - Corset like garment, but lighter in weight and without the heavy structure of a corset.  Bustiers are usually shorter than corsets, ending at the waist, and are often worn on the outside rather than strictly as an undergarment.  Some come with G-String, thong or panty.

Camisole or Cami - A short sleeveless undergarment for women.  A short negligee sometimes worn as an outer garment (depending on the material) or under a suit jacket.

Charmeuse - A fine, semi-lustrous, satin-like, silky, soft material.

Chemise - A loose-fitting dress type garment without a waist that hangs from the shoulders, typically with a short hemline.

Corset - A close fitting undergarment often tightened with laces.  Most corsets extend from the breasts to the hips, and are constructed to enhance the figure by cinching the waist, thereby enhancing the bust and hips.  Most corsets are fitted with four or more adjustable garter straps to support the stockings of your choice.

Cuban Heel - A rectangular designed reinforced heel, usually with a reinforced foot and back seam.

Fence Net - A very large net design similar to that of a chain link fence and used for stockings.

Fishnet - A smaller net design, which is taken from the construction of a fisherman's net, usually made of nylon or nylon-lycra blends.

G-String - A panty with a very thin (string like) band of fabric in the back.

Garters - The clips that attach to the top welt of the stockings are called garters.  Generally they are attached to an adjustable elastic strap, which is in turn attached to the garment worn on the waist or body, these are called garter straps.

Garter Belt or Garter Belts - These are garments made for the express purpose of holding up stockings.

Garter Hose - This refers to a garment where a waist band, garter straps and stocking legs are permanently attached in one piece, simulating the use of a garter belt and stockings, but in fact being a one piece garment. 

Opaque - The term given to stockings or tights when made of a higher density material, making them less transparent and appear more dense than the lighter choices.

Reinforced - The sections of a garment that have been strengthened by double knitting to provide additional durability.  This usually resulted in a darkening of the area, which is then considered a design feature.

Shelf Bra - Comes below the breast to just under the nipple.  It's usually supported and structured though the "boning" process which helps in uplifting the breasts for added cleavage.

Silicone - A rubber like polymer, which maintains its elasticity over a wide range of temperatures.  Used inside the lace top of hold-up stockings to cling to the skin and help keep the stocking up without garters

Stay Up Stockings - Stockings that stay up without the need for garters.  True hold-ups usually consist of a decorative stretch lace top, with a silicone band inside of the lace to help grip the leg.

Stockings - Although the popular use of this word has come to be "anything worn on the legs" (i.e. pantyhose, hold-ups or tights), we will stick with the more traditional definition.  Stockings, as referred to on this web site, are the traditional style that are put on individually and attached at the top to a garter for support.  These can come in plain top, satin top, or lace top, but should not be confused with hold-ups, which stay up by themselves.

Tap Pants - Very feminine boxer shorts.

Teddy - A woman's undergarment combining a camisole top and panties.

Thong - A panty with a small strip or band of fabric in the back.  Thongs have more material in the back than a G-string.

Tights - These are pantyhose made of a heavier denier in opaque or semi-opaque materials.  They are usually dyed in deep colors and are more sporty and durable than pantyhose.

Underwire - A strip of flatted steel-wire (or other man-made material) placed under the cups of the bra (sewn into the material) for added support.